MADE-TO-ORDER POLICY
Lively Made is a made-to-order shop. This means your item is made specifically for you after your order is placed rather than pulled from ready-to-ship inventory.
PROCESSING TIME
Please allow 10–15 business days for your order to be processed and completed. Processing time begins on the date your order is placed and does not include weekends, holidays, or shipping/transit time.
Because items are made to order, payment is due in full at the time your order is placed.
PRODUCT APPEARANCE
Product photos and mockups are provided to represent the finished item as accurately as possible. Slight variations in color, placement, sizing, or appearance may occur due to garment characteristics, garment dye variations, screen/display settings, and the handmade nature of the production process.
CHANGES & CANCELLATIONS
Please review your size, color, shipping information, and order details carefully before completing your purchase. Once production has begun, orders cannot be changed or canceled.
RETURNS & STORE CREDIT
Because each item is made specifically for you, all sales are final. We do not accept returns or exchanges for sizing, fit, color preference, or change of mind.
If your item arrives damaged or you receive an incorrect item due to an error on our part, please contact us within 3 days of delivery with clear photos. Once reviewed and approved, store credit will be issued for the affected item. Refunds are not issued to the original payment method.
SHIPPING
All orders are shipped; local pickup is not available. Once your order ships, tracking information will be sent to the email address provided at checkout.
Occasionally, supplier, transfer, or shipping delays may occur. If a delay significantly affects your order, we will communicate updates as soon as possible.
By placing an order with Lively Made, you acknowledge and agree to our made-to-order processing time and shop policies.
Thank you for supporting Lively Made and our small, family-owned business! ♡